Refund Policy

We offer a 14 day money back guarantee. If you are unhappy with your item within 14 days of purchase a full refund will be issued.

Return eligibility

To be eligible for a return, items must be unused and in the same condition that it was received. It must also be in the original packaging with tags in place and the return process started within 14 days of receipt of the items.

Return process

1. Contact customer services on 
2. State reason for return 
3. Attach images where/if item is defective 
4. You will receive a notification email with printable return address label. 
5. Next Print or copy label - Package the item and return to us via tracked post. Your refund will be processed within 10-14 working days upon receipt.

Return Conditions

1. Do not return items to the manufacturer they cannot be processed from the factory outlet. Contact customer service for all returns: 
2. Buyer is responsible for return postage. 
3. Tracked postage only** as tracking number is customers proof of sent items. We are not liable for returned items not received without a tracking number. 
4. Exchanges are not currently available, where an exchange is required please begin return process and re order item.

Return restrictions

1. Balloons can only be returned if proven to be defective or unused and unopened. Full proof of defect including images are required to begin any refund process. Where balloons have been over filled, we are unable to accept liability. Please see full guide and instructions on store pages.

2. Hair extensions must not be used with heat above 110 degrees. We are unable to accept liability where heat has been used to style synthetic hair items. Please see full instructions on store pages and packaging literature on heat restrictions and how to care for the hair. Items will be fully inspected on return for signs of wear and misuse with accordance to instructions. Refunds will only be agreed and fulfilled once supply line at customer services are satisfied all terms have been fulfilled.

3. swimwear and beachwear is non returnable due to health and hygiene restrictions. if item is defective your statutory rights remain unaffected. Defective items will be processed in accordance with returns procedure as stated.

How is return processed

Once your return is received and inspected, you will receive an email to notify you that we have received your returned item along with notification  of approval or rejection of your refund. 
If you are approved, then your full refund will be processed, and your account will be credited. Within 10-14 days